Last Updated: July 08, 2026
Last Updated: January 2025
At PelleSole, customer satisfaction is our priority. We take pride in crafting premium handmade leather footwear and want you to shop with confidence.
We offer a 15-day return and exchange policy from the date of delivery.
To qualify for a return or exchange, items must:
Be returned within 15 days of delivery.
Be unused and unworn.
Be in their original condition and packaging.
Include all original tags, accessories, and proof of purchase.
We gladly accept exchanges for:
Size issues
Manufacturing defects
Incorrect item received
If your requested size is unavailable, we may offer a replacement product of equal value or store credit.
To initiate a return or exchange:
Contact our support team within 15 days of receiving your order.
Provide your order number and reason for return/exchange.
Our team will guide you through the return process.
Once received and inspected, we will process your exchange or refund request.
The following items are not eligible for return or exchange:
Customized or made-to-order products
Products damaged due to misuse or improper care
Items returned after the 15-day period
Products showing signs of wear or use
After approval and inspection of the returned item:
Refunds will be processed to the original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Refund processing times may vary depending on your payment provider.
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or refund at no additional cost.
PelleSole
📍 Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
📞 Phone: +92 306 435 0580
💬 WhatsApp: +92 306 435 0580
📧 Email: info@PelleSole.com
Thank you for choosing PelleSole.
Pure Leather. Pure Character.