Last Updated: July 07, 2026
Effective Date: January 2025
At Pele Sole, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.
We may collect:
Full Name
Email Address
Phone Number
Shipping & Billing Address
Order Information
Payment Information (securely processed through third-party payment providers)
Website usage data, cookies, and analytics information
Your information is used to:
Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our products and services
Prevent fraud and maintain website security
Respond to customer inquiries
Send promotional offers (with your consent)
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Our website uses cookies and analytics tools to improve website functionality and enhance your browsing experience.
You may disable cookies through your browser settings if you prefer.
We may share limited information with trusted service providers for:
Payment processing
Shipping and logistics
Website analytics
Marketing services
These providers receive only the information necessary to perform their services and are required to safeguard your information.
Pele Sole does not sell, rent, or trade your personal information.
Information is shared only when necessary to process your orders, comply with legal obligations, or protect our legal rights.
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
As we serve customers worldwide, your information may be transferred and processed in accordance with applicable international privacy laws.
We may update this Privacy Policy periodically.
Any changes will be published on this page with the updated effective date.
Continued use of our website indicates your acceptance of the revised policy.
Pele Sole
Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
Phone: +92 306 435 0580
WhatsApp: +92 306 435 0580
Email: info@pelesole.com
By using our website, you agree to this Privacy Policy.
Effective Date: January 2025
At Pele Sole, customer satisfaction is our priority. We stand behind the quality of our premium handcrafted leather footwear and offer a straightforward return and exchange process.
You may request a return or exchange within 15 days of receiving your order.
Returned items must:
Be returned within 15 days of delivery.
Be unused and unworn.
Be in their original condition and packaging.
Include all original tags, accessories, and proof of purchase.
We gladly accept exchanges for:
Incorrect size
Manufacturing defects
Incorrect item received
If your requested size is unavailable, we may offer:
A replacement product of equal value, or
Store credit.
Contact our customer support within 15 days.
Provide your order number and reason for the return or exchange.
Follow the instructions provided by our support team.
Once the item is received and inspected, we will process your refund or exchange.
Returns and exchanges are not accepted for:
Customized or made-to-order products
Items damaged through misuse or improper care
Products returned after 15 days
Worn or used footwear
After inspection and approval:
Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the error was caused by Pele Sole or the product is defective.
Processing times may vary depending on your payment provider.
If you receive a defective, damaged, or incorrect product, please contact us immediately.
We will arrange a replacement or refund at no additional cost.
Pele Sole
Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
Phone: +92 306 435 0580
WhatsApp: +92 306 435 0580
Email: info@pelesole.com
Thank you for choosing Pele Sole.
Pure Leather. Pure Character.