FAQs

Last Updated: June 30, 2026

Answers to popular questions about Pele Sole products, orders, shipping, returns, and sizing.

1. What makes Pele Sole shoes special?

Pele Sole shoes are handcrafted using premium genuine full-grain leather. Every pair is designed to deliver exceptional comfort, durability, and timeless style.

2. Are your shoes made from genuine leather?

Yes. All Pele Sole footwear is crafted from high-quality genuine leather sourced for durability, comfort, and luxury appeal.

3. Do you manufacture your own products?

Yes. Pele Sole operates its own manufacturing facility, allowing us to maintain strict quality control and premium craftsmanship standards.

4. Do you offer footwear for both men and women?

Yes. We offer a wide range of premium leather footwear for both men and women, including formal shoes, loafers, boots, sneakers, sandals, slippers, Peshawari Chappals, heels, flats, and Khussas.

5. Do you ship internationally?

Yes. We provide worldwide shipping and serve customers across multiple countries.

6. How long does delivery take?

Delivery times vary depending on your location:

  • Pakistan: 3–7 business days
  • International Orders: 7–15 business days

Delivery times may vary during peak seasons or customs processing.

7. How can I track my order?

Once your order is shipped, you will receive tracking information via email, WhatsApp, or SMS.

8. What payment methods do you accept?

We accept secure online payments and other available payment methods displayed during checkout.

9. Can I return or exchange my order?

Yes. We offer a 15-day return and exchange policy for eligible products. Please visit our Returns & Refunds page for complete details.

10. What if I receive the wrong or damaged item?

If you receive a damaged, defective, or incorrect product, contact us immediately. Our support team will arrange a replacement or solution as quickly as possible.

11. How do I choose the correct shoe size?

Please refer to our Size Guide page for detailed men's and women's size charts and fitting recommendations.

12. Do leather shoes stretch over time?

Yes. Genuine leather naturally adapts to the shape of your feet over time, providing a more comfortable and personalized fit.

13. Do you offer wholesale services?

Yes. Pele Sole supplies footwear to retailers and wholesale buyers. For wholesale inquiries, please contact our team directly.

14. Can I place bulk orders?

Absolutely. We welcome bulk and corporate orders for businesses, retailers, and distributors.

15. How can I contact Pele Sole?
  • Address: C9H6+MH2, Attari Saroba, Lahore, Pakistan
  • Phone: +92 306 435 0580
  • WhatsApp: +92 306 435 0580
  • Email: info@pelesole.com

Pele Sole

Pure Leather. Pure Character.

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